Refund Policy

At Swadeshika, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help with our straightforward refund and return policy.

Please read this policy carefully to understand your rights and our obligations regarding refunds and returns.

To be eligible for a return and refund, your item must meet the following criteria:

• Item must be unused and in the same condition as received
• Original tags and packaging must be intact and undamaged
• Return must be initiated within 7 days of delivery
• Proof of purchase or order number is required
• Items must not be marked as final sale or non-returnable

Certain items are not eligible for returns or refunds:

• Personalized or custom-made products
• Items marked as final sale or clearance
• Gift cards and downloadable products
• Products that have been used, washed, or damaged after delivery
• Items without original packaging or tags

To initiate a return, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order
2. Provide your order number and reason for return
3. Wait for return approval and instructions
4. Package the item securely with all original packaging and tags
5. Ship the item back using the provided return label

Once we receive your returned item, our team will inspect it and notify you of the status of your refund. Here's what you can expect:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refund will be issued to your original payment method
• Bank Processing: Additional 5-10 business days for the refund to appear in your account
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

We currently offer exchanges for the following reasons:

• Wrong size or color (subject to availability)
• Defective or damaged items (must be reported within 48 hours of delivery)
• Wrong item received

To request an exchange, please contact our customer support team with your order details and the reason for exchange.

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll be happy to replace the item or issue a full refund, including return shipping costs.

Please provide the following when reporting a damaged or defective item:

• Order number
• Product name and SKU
• Clear photos of the damaged or defective item
• Description of the issue

If you haven't received your refund within the expected timeframe, please check the following before contacting us:

• Check your bank account or credit card statement to confirm the refund hasn't been processed
• Contact your bank, as processing times can vary
• If you paid via PayPal, log in to your account to check the status

If you've completed these steps and still haven't received your refund, please contact our customer support team for assistance.

Important information about return shipping:

• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping service
• Original shipping fees are non-refundable
• For international returns, please contact our support team for specific instructions

If you have any questions about our Refund Policy, please contact us:

• Email: official.swadeshika@gmail.com
• Phone: +91 7300039429, +91 8150976411
• Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM

Last Updated: November 1, 2025