Return & Refund Policy

To be eligible for a return, your item must meet the following criteria:

• Items must be unused, unworn, and in their original condition with all tags attached
• Original packaging must be intact and undamaged
• Returns must be initiated within 7 days of receiving your order
• Proof of purchase or order number is required

The following items cannot be returned or exchanged:

• Personalized or custom-made products
• Products marked as final sale or clearance
• Gift cards and downloadable products
• Items that have been used, washed, or damaged after delivery
• Products without original packaging or missing tags

Follow these steps to initiate a return:

1. Contact our customer support team within 7 days of receiving your order
2. Provide your order number and reason for return
3. Wait for return approval and instructions
4. Package the item securely with all original packaging and tags
5. Ship the item back using the provided return label

Here's what you need to know about refunds:

• Refunds are processed within 3-5 business days after we receive your return
• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Refunds will be issued to the original payment method used for purchase

We currently offer exchanges for the following reasons:

• Wrong size or color (subject to availability)
• Defective or damaged items (must be reported within 48 hours of delivery)
• Wrong item received

To request an exchange, please contact our customer support team with your order details and the reason for exchange.

Important information about return shipping:

• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping service
• Original shipping fees are non-refundable
• For international returns, please contact our support team for specific instructions